| 08:45–09:00 | All rooms | Chairperson opening Frame the day around customer growth and platform scale. Set priorities for retail, digital and transformation leaders. | — |
| 09:00–09:30 | Main Stage | Human-AI banking experience- Show how AI changes service, sales, operations and advice journeys.
- Define where humans remain essential for trust and empathy.
- Explore AI agents, decision intelligence and workflow redesign.
| Rudolf Stefanich · Lead UX Researcher · Bitpanda · Austria |
| 09:00–09:30 | Innovation & Implementation | AI-augmented service and product-led banking at scale- Explore how AI-augmented service changes product, support and customer journeys.
- Identify where automation can improve speed without weakening customer trust.
- Link product leadership with operational readiness and customer experience.
| Speaker TBC |
| 09:30–10:00 | Main Stage | Present and Future of Digital Transformation in Islamic Banking- Link digital transformation with customer experience and trust.
- Assess modernization priorities for Islamic and relationship-led banking.
- Explore service redesign across digital, branch and advisory journeys.
| Wan Halim · Head of Shariah Governance (Global) · Crédit Agricole CIB · UAE |
| 09:30–10:00 | Innovation & Implementation | Omnichannel banking leadership and customer growth in Czech and regional banking- Define the role of omnichannel leadership in customer acquisition and retention.
- Link digital sales, branch support and advisory journeys into one service model.
- Identify how customer expectations are moving in Czech and regional banking.
| Tomas Reytt · Chief Sales Officer · mBank CZ · Czech Republic |
| 10:00–10:30 | Main Stage | Lithuanian credit union model: data analysis plus human touch in lending- Reassess the role of physical presence in digital-first banking.
- Use data, AI and human judgment to improve lending decisions.
- Design hybrid service models that strengthen advice and resolution.
| Mantas Janavicius · Member of the Management Board · Investuotoju asociacija · Lithuania |
| 10:00–10:30 | Innovation & Implementation | No-touch banking and mesh-up finance for non-financial customer pools- Shift from reactive support to proactive customer care.
- Use AI agents, decision intelligence and next-best-action models.
- Increase resolution speed while maintaining control and accountability.
| Wolfgang Strobel · Managing Director · Investigence GmbH · Germany |
| 10:30–11:00 | All rooms | Networking break Peer exchange on customer experience, branch transformation and AI service. | — |
| 11:00–11:30 | Main Stage | Micro-SME growth, digital SME banking and financial inclusion- Treat Micro-SME banking as a growth and inclusion opportunity.
- Use cash-flow data, embedded payments and digital lending to serve SMEs better.
- Balance profitable service models with financial inclusion goals.
| Mohammad Jakirul Islam · EVP, Head of Strategy, Innovation and New Business · BRAC Bank · Bangladesh |
| 11:00–11:30 | Innovation & Implementation | Micro-SME banking growth and digital onboarding for entrepreneurs- Show how banks can scale small-business portfolios without losing service quality.
- Improve digital onboarding and relationship management for entrepreneurs.
- Use segmentation, data and simple journeys to unlock Micro-SME growth.
| Istvan Fetter · Head of Small Business Segment Management · CIB Bank · Hungary |
| 11:30–12:00 | Main Stage | Impact investing, sustainable finance and customer value in the next banking cycle- Link impact investing with customer value, trust and long-term relationship growth.
- Translate sustainable finance objectives into practical products and advisory journeys.
- Balance commercial performance with measurable social and environmental outcomes.
| Caroline Philippe · Senior Investment Manager — Stellar Impact · BNP Paribas · Belgium |
| 11:30–12:00 | Innovation & Implementation | The AI-Native Bank: Building Intelligent Financial Ecosystems for the Age of AI Agents- Explain how banks are evolving toward platform-scale business models.
- Show how mobile banking is becoming more intelligent, proactive and context-aware.
- Link financial super-apps with customer outcomes and ecosystem partnerships.
| Itir Aydogan · Ecosystem Banking and Innovation Director · Yapı Kredi · Turkey |
| 12:00–12:30 | Main Stage | Case study: Open Banking 2.0 and SME digital transformation through Z-Transformation- Use Open Banking 2.0 to improve SME access, service and embedded finance.
- Explain the Z-Transformation approach to digital SME banking.
- Link data-driven insights with onboarding, lending and relationship management.
| Ender Aydin · Digital Solutions Manager · Ziraat Bankası · Turkey |
| 12:00–12:30 | Innovation & Implementation | How European banks are retooling for platform scale- Link modular architecture, core modernization and ecosystem design.
- Share lessons from digital-bank migration, automation, cloud and data management.
- Create seamless experiences across branch and digital channels.
| Margus Simson · Chief Digital Officer · Komerční banka · Czechia |
| 13:00–14:00 | All rooms | Networking lunch Focused on customer growth and platform transformation. Meetings with retail, SME and digital banking leaders. | — |
| 13:45–14:15 | Main Stage | Stress-aware banking journeys- Apply behavioural insight to debt, savings and financial wellbeing.
- Design stress-aware journeys and responsible nudges.
- Improve personalisation without increasing customer vulnerability.
| Justin Pesch · Senior Sales Manager · PAIR Finance · Netherlands |
| 13:45–14:15 | Innovation & Implementation | Credit risk management and stress testing in an era of trade wars · the AI solution- Strengthen credit-risk management with AI-enabled modelling.
- Improve stress testing in volatile trade and macroeconomic conditions.
- Link risk analytics with modular operating platforms.
| Ramesh Gopal · Chief Risk Officer UAE & Saudi · Deutsche Bank · UAE |
| 14:15–14:45 | Main Stage | Case study: AI in compliance, AI governance and Digital Fraud- Explore how AI can support compliance and what are the limitations.
- The role of AI in approaching fraud and payment challenges.
- The role of the compliance officer of the future.
| Stefan Moser · Head Group Compliance & Operational Risk · VP Bank AG · Austria |
| 14:15–14:45 | Innovation & Implementation | Case study: Agile banking transformation- Explain how agile delivery changes bank transformation execution.
- Align product, technology, compliance and operations around shared outcomes.
- Reduce friction between innovation teams and legacy enterprise processes.
| Davor Gašparac · Senior Program Manager, BA Chapter Lead & Agile Coach · Erste Digital · Austria |
| 14:45–15:15 | Main Stage | Case study: Platform-scale banking- Define what platform-scale banking means for incumbents and financial groups.
- Link ecosystem strategy with customer ownership and value creation.
- Identify the operating model and partnership capabilities needed at scale.
| Fabio Turel · Information Technology Strategy Manager · Generali · Switzerland |
| 14:45–15:15 | Innovation & Implementation | Customer growth meetings and platform demos- Reserved for 1:1 meetings on SME banking, Open Finance, AI service and platform-scale banking.
- Supports follow-ups before the shared panel discussion.
| — |
| 15:15–16:00 | All rooms | Afternoon panel: Platform-scale banking, Open Finance & agile customer transformation Fabio Turel · Ender Aydin · Kazim Oguz · Davor Gašparac. | — |
| 16:00–16:30 | All rooms | Networking reception Day 4 closes. | — |